Panasonic Aquarea Servicing & Repair
Servicing, fault-finding and repair for Panasonic Aquarea heat pumps — monobloc, bi-bloc, All in One and the R290 L generation — across Orpington, Bromley, Sevenoaks and Kent. £190 with no VAT.
Aquarea Servicing
- £190 full annual service, no VAT
- £285 heat pump + cylinder together
- H62, H76 & H90 faults traced
- All in One tanks serviced under G3
- Any installer, any generation
Which Aquarea Have You Got?
Panasonic has sold several generations of Aquarea, and it matters which one you have — the controller, the refrigerant and the fault codes all differ.
- Monobloc — everything outside, with only water pipes coming into the house.
- Bi-bloc — an outdoor unit plus an indoor hydro unit, joined by refrigerant pipework.
- All in One — the indoor unit and the hot water tank combined in one cabinet.
- K and L generations — the K generation uses R32; the L generation uses R290, a natural refrigerant, and can deliver water up to 75°C even at −10°C outside.
The model label on the outdoor unit tells me the generation. A photo of it when you get in touch saves time on the day.
What I Check on an Aquarea
Flow switch and water flow
Aquarea units stop with an H62 when the flow switch doesn't see enough water moving. The cause is usually a blocked filter, air or a pump problem rather than the switch, so I prove the water side before blaming a part.
Backup and tank heaters
Aquarea systems carry an electric backup heater, and many have a booster heater in the tank. Each has an overload protector that can trip. I find out why it tripped before resetting it — a heater that keeps tripping is a symptom, not the fault.
Refrigerant side on bi-bloc systems
Bi-bloc systems have refrigerant pipework between the outdoor and indoor units, and joints that can leak. I'm F-Gas qualified, so on R32 bi-blocs I can check the refrigerant side properly as well as the water side.
Smart Cloud connection
Aquarea Smart Cloud lets you control the system, follow energy use and get notified about faults from your phone. If yours has the connectivity fitted, I check it is online and reporting properly.
Heating curve and hot water
Weather compensation, flow temperatures, the hot water schedule and the anti-legionella cycle are reviewed, and I go through any changes with you before making them.
Aquarea Fault Codes I Get Asked About
Panasonic shows faults as H or F followed by two digits. These are the common ones.
| Code | What it usually means |
|---|---|
| H62 | Water flow switch fault — not enough flow detected. Pressure, filters, air and the pump come first. |
| H76 | Communication fault between the indoor unit and the remote controller. |
| H90 | Communication fault between the indoor and outdoor units. |
| H72 | Tank temperature sensor fault. |
| H70 / H91 | Backup heater (H70) or tank booster heater (H91) fault — often an overload protector that has tripped. |
| H99 | Freeze protection on the indoor heat exchanger, triggered in cooling mode. |
| F12 | High-pressure switch has operated — often water flow, airflow or a blockage rather than the switch itself. |
When to Call Me
H62 after the system has been drained or worked on
Air left in the circuit is the usual suspect, and venting properly normally cures it.
A heater that keeps tripping
Usually the heat pump isn't keeping up and the heater is covering for it. Find out why rather than resetting it every week.
Ice that stays after a defrost
Defrost cycles are normal and can look dramatic. Ice that remains afterwards is not, and wants looking at.
Bills higher than you were told to expect
Settings first, almost always — flow temperature and the heating curve.
Smart Cloud notifications you don't understand
Send me a screenshot and I'll tell you whether it needs a visit.
Prices and What You Get
A full annual service of your Aquarea is £190 with no VAT, with a written report. If you have an unvented cylinder, servicing both in one visit is £285 — £45 less than booking them separately.
Fault-finding visits are priced before I come out, and if a part is needed you get a fixed price before anything is ordered.
I'm not VAT-registered, so the figure I give you is the whole price.
Panasonic Aquarea Questions
Book Your Aquarea Service
£190 with no VAT, written report every visit, across Orpington, Bromley, Sevenoaks and Kent.
07717 846247
Other Heat Pumps I Service
Brand guides and the faults I see most.