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Privacy Policy

Last updated: September 2026

Company details

Smith EcoFlow Ltd — a company registered in England and Wales.
Registered office: Repton Road, Orpington, BR6 9JD
Company number: 17129978
Contact: gary@smithecoflow.co.uk · 07717 846247

What information we collect

The only personal information this website collects is the information you choose to submit through our contact form. This may include:

• Your name
• Your phone number
• Your email address (if you provide it)
• Your postcode (if you provide it)
• Details of the work or enquiry you describe in your message

This website does not use tracking cookies, analytics, or advertising pixels. We do not track your browsing behaviour.

How we use your information

We use the information you submit for one purpose only: to respond to your enquiry and, where relevant, to arrange and carry out the work you have asked about. We do not use your details for marketing unless you have separately asked us to, and we never sell or share your information with third parties for their own marketing.

How your enquiry is sent to us

When you submit the contact form, your message is delivered to our email inbox using a secure third-party form-delivery service (Web3Forms). This service transmits your submission to us and does not use your data for its own marketing purposes. Your enquiry is then held in our email account so we can respond to and manage your request.

How long we keep it

We keep enquiry information for as long as is reasonably necessary to respond to you, to carry out any work arising from your enquiry, and to meet our legal and tax record-keeping obligations. After that, we delete or securely retain records in line with normal business practice.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information (where we are not required to keep it)
• Object to how we use your information

To exercise any of these rights, just contact us using the details below and we will help.

Data security

We take reasonable steps to keep your information secure. This website is served over a secure (HTTPS) connection, and enquiries are transmitted through a secure form service.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.