Kinetico Water Softener Servicing & Repair
Servicing, diagnosis and repair for Kinetico non-electric twin-tank softeners across Orpington, Bromley and North West Kent — including units whose original dealer is no longer around.
Kinetico Softeners
- £110 repair or diagnostic visit
- Non-electric twin-tank units
- Hardness tested before and after
- Brine draw, valve & drain checked
- Fixed price for parts before work
How a Kinetico Works
Kinetico softeners don't use electricity. The flow of water through the unit drives a mechanical meter, and when the resin in one tank is close to exhausted, the unit regenerates that tank while the other carries on softening. That's why a working Kinetico gives soft water around the clock.
Because regeneration follows the water you actually use, a Kinetico that stops using salt — or suddenly uses far more — is telling you something has changed, either in the household or in the unit.
Kinetico units carry their own warranties — one current model is listed with a ten-year parts warranty — and Kinetico has its own dealer network. If yours is under warranty or a service plan, start with them. If it isn't, I can help.
What I Check on a Kinetico
Hardness in, hardness out
I test the incoming mains and the softened water. That single comparison shows whether the unit is softening fully, partly or not at all.
The brine draw
If the unit can't draw brine from the salt tank, it regenerates with plain water and the resin never recovers. Brine line, valve and injector are checked and cleaned.
Salt tank condition
Bridging, mushy salt and dirt in the tank are cleared, and I'll tell you if the salt you're using suits the unit.
Drain line and air gap
The drain line must be clear and finish with an air gap. A kinked or blocked drain stops regeneration completely.
Bypass, connections and pressure
Bypass valve operated, connections checked for weeps and the incoming pressure measured — most softeners need around 1.7 bar to regenerate properly.
Kinetico Faults I See
Salt level not dropping
No brine is being drawn, the drain is blocked, or the unit isn't cycling. All traceable.
Using far more salt than before
A leak somewhere in the house — a dripping tap or a cistern running through — drives the meter round. Worth ruling out before blaming the softener.
Hard water creeping back
Resin fouled over many years, or a valve problem. A hardness test separates the two.
Water around the unit
An overflow, a weeping connection or the salt tank overfilling. Put it into bypass and call.
How Often Should It Be Looked At?
A Kinetico doesn't need constant attention, but a check every year or two catches brine and drain problems before hard water reaches your boiler, cylinder and appliances. I'll suggest a sensible interval based on what I find rather than selling you a plan you don't need.
Kinetico Softener Questions
Kinetico Not Softening?
£110 repair visit and a fixed price for any parts, across Orpington, Bromley and North West Kent.
07717 846247
Water Treatment
Softeners, drinking water and the cylinder your hard water affects.